If you need to connect with resources in your community, but don’t know where to look, Pennsylvania 211 is a great place to start. From help with a utilities bill, to housing assistance, after-school programs for kids, and more, you can dial 211 or text your zip code to #898-211 to talk with a resource specialist for free.

Available benefits and services include:

Supplemental Nutrition Assistance Program (SNAP)
Cash Assistance
Health Care Coverage (Medical Assistance)
Home Heating Assistance (LIHEAP)
Family Planning Services
Help with Child Care
School Meals
Long-Term Living Services


Philadelphia County

Office Headquarters
801 Market Street
Philadelphia, PA 19107

Office Hours: 8 a.m.-5 p.m.

Phone: 215-560-7226

Fax: 215-560-3214


Unemployment Compensation

PIN & Determinations Information

New Claims:

• You will receive a Claim Confirmation Letter via U.S. Postal Service usually within 7-10 business days that will include your Personal Identification Number (PIN). You will be able to file for recent and missed weeks once your PIN arrives.
• You will receive your Notice of Financial Determination Letter via U.S. Postal Service usually within 10-15 business, but it could be longer.

Reopened Claims:

• Reopened claims must be manually processed.
• If the biweekly filing system tells you on your filing date that your weeks are inactive, try filing your biweekly claims one time each day until you are able to successfully file. Do NOT reopen your claim multiple times.
• If you opened a claim within the last twelve months, your PIN and Notice of Financial Determination were issued when you opened your original claim.
If you need to reset your PIN, email and include your full name and the last four digits of your social security number.

Check Claim Status Online

You can check your payment status at:
Payment Funds Schedule

If you file your biweekly claim on:

  • Sunday = funds available by Tuesday
  • Monday = funds available by Wednesday
  • Tuesday = funds available by Thursday
  • Wednesday = funds available on Friday
  • Thursday = funds available on the following Monday
  • Friday = funds available on the following Tuesday
  • Saturday = funds available on the following Tuesday

Note: Payments may be delayed if there is an eligibility issue that must be resolved before payment can be made.

Grants – Nonprofits, Individuals, Small Businesses

Small Business Administration (SBA) Disaster Assistance

Additional Financial Resources

Credit Cards

If you have seen a reduction in pay due to COVID-19 and are struggling to make your credit card or loan payments, contact your lender right away. Regulatory agencies have encouraged financial institutions to work with customers impacted by the coronavirus. For guidance, visit the Consumer Financial Protection Bureau or contact a credit counselor near you.


City of Philadelphia Food Distribution Sites

Includes food sites, student meal sites, senior meal sites, and outdoor meal sites

Nutritional Development Services of the Archdiocese of Philadelphia sponsored Feeding Sites for Children

Early Learning Resource Centers (ELRCs) are the hub of child care information in your area. ELRCs provide you and your family with information on quality child care and personalized child care referrals to child care providers based on your specific needs or preferences. ELRCs also administer the Child Care Works subsidized child care program (helping low income families pay their child care fees).

Philadelphia (South and West)

5548 Chestnut Street, 2nd Floor
Philadelphia, PA 19139-3204

Phone: (215) 382-4762
Toll-Free: 1-888-461-5437

Fax: (215) 382-1199

Free Library of Philadelphia

Additional Emergency Financial Resources (available to service members/veterans):

Minimum order - $10
Delivery Fee – starts at $4 for non-members
Membership (optional) – free delivery on all orders over $35 for $99/year or $10/month

Minimum order - $35
Delivery Fee - $7 for orders below $35
Membership (required) - $99/year or $14/month

Amazon Fresh – Whole Foods only
Minimum order - $35 for free delivery in most locations
Delivery Fee - $10 for orders below $35
Membership (required) – Amazon Prime membership

Fresh Direct
Minimum order - $30
Delivery Fee - starts at $6
Membership (optional) – unlimited free deliveries for $79/6 months or $129/year

Minimum order - $59
Delivery fee – free shipping at $70 for non-subscribers
Membership (optional) – weekly subscription starting at $60/week

Thrive Market
Minimum order - $49
Delivery Fee - included with membership
Membership (required) - $59/year or $9.95/month

Minimum order - $60
Delivery Fee - starts at $7
Membership (optional) - PodPass for discounted deliveries is $35/6 months or $199/year

Minimum order - $49 for free shipping
Delivery Fee - $7 delivery fee on orders below $49
Membership (optional) - $49/year for free shipping on all orders

Minimum order - varies by location (may charge a small cart fee of $1.99)
Delivery Fee - up to $9.99
Membership (optional) – free delivery on orders over $12 for $9.99/month

Minimum order - none
Delivery Fee - flat $1.95 charge
Membership (optional) – free delivery on every order for $5.95/month

Learn more about COVID-19 testing and find a testing center here.

Mental Health Resources

Pennsylvania’s comprehensive mental health resources, Mental Health in PA.
Mental Health America for general information and COVID-19-specific resources.
Get Help Now for substance use disorder and alcohol treatment.

Helpful Phone Numbers:

National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
(As Dr. Levine provides in her daily briefings): The Crisis Text Line: Text “PA” to 741-741
Veteran Crisis Line: 1-800-273-TALK (8255)
Disaster Distress Helpline: 1-800-985-5990
Get Help Now for substance use disorder and alcohol treatment: 1-800-662-HELP (4357)